Contact Aurora Finspire
Our team aims to give every account holder quick, friendly and knowledgeable support. Whether you are new to automated trading or already running a large portfolio, we are glad to answer questions, talk through features and help you sort out a problem, by day or by night.
Fill in the form and tell us what you need. A member of the support team will read your message and reply as quickly as they can, usually within one working hour. We would like to help you get the most out of the platform.
Registration is open. Places are limited.
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Where to find us
Office in London
42 Bishopsgate, London EC2N 4AH, United Kingdom
Office hours: Mon to Fri, 9:00 to 17:30 UK time, closed at weekends and on bank holidays. Please book a visit in advance by email so the right person is in the building when you arrive.
Best for documents, formal complaints and anything you would like in writing. Include your registered email address so we can find your account quickly.
Support hours and waiting time
Monday to Friday, 9:00 to 17:30 UK time (excluding bank holidays).
Emails and form messages are normally answered usually within one working hour. Personal managers are available around the clock, every day of the week, so clients with an urgent account question outside office hours can still ring their manager.
Responsible department
Client Support & Compliance
One team handles both client questions and compliance matters, so a query that touches verification, withdrawals or a complaint does not get passed from desk to desk.
Our London office on the map
The map shows the area of the office. The full street address above is the one used on our Complaints and About pages.
42 Bishopsgate, London EC2N 4AH, United Kingdom
What support can help with
- Setting up your account, switching on two-factor sign-in and connecting an exchange
- Understanding a strategy, an alert or a line in your monthly statement
- Deposits and withdrawals: where a payment is, what a delay means and which documents are needed
- Verification, address changes and updating the personal details held on your account
- Reporting something suspicious, such as a message you think was not sent by us
- Raising a complaint through our complaints procedure
Support staff cannot give personal investment advice or tell you whether to buy or sell a particular asset.
Before you get in touch
Check the guides first
The FAQ and the getting started guide answer most first-week questions in a minute or two.
Never send passwords
No member of staff will ask for your password, authenticator code or full API secret, by email, text or phone. If someone does, end the call and tell us.
Have the details ready
The email address on your account, roughly when the issue began and, for payments, the amount and method help us reach an answer in one reply.